Covid-19 Informations

Yes, Turtle Store is opened 24/7!

We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.

Our delivery services are also working hard to adapt during this time including maintaining a safe distance when delivering packages, and not requiring a signature for packages.

You may experience a delay in receiving your package as we've implemented additional measures to ensure the health and safery of you and our distribution center teams.

My existing order

The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 15 working days from our team. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at support@turtle-store.com if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.

Turtle Store provides you with an excellent opportunity to track your order by simply indicating your tracking number that you receive via email. As soon as you get the number after a shipment confirmation, fill it on Tracking order page and click on Track button. 

You will immediately see where your package is at the moment and which stages your delivery has already gone through.

ORders

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Yes!  You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

No, accounts are totally optional

Shipping and delivery

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

You can also track your order here : Track my Order

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@turtle-store.com. We would be glad to help you at any time!

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

We provide free worldwide shipping to over 200 countries & regions

Payments, pricing & promotions

We securely accept all major credit cards and PayPal.

Our payment provider automatically & securely processes your order immediately after it is placed.

No. Except in exceptional cases, we only accept one discount code per order.

General questions

Turtle Store partners with various manufacturers from all over the world. We collaborate with both small local producers and both giants producing consumer goods. Our reliable partners are located in the US, Europe, China, Japan, and many other countries.

All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can be very frustrating.

Feel free to contact our customer support by email at support@turtle-store.com : we will do our best to satisfy you (by offering possible compensation, for example).

Turtle Store ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

Having a personal account on Turtle Store is truly crucial to make any purchases in our online store. For your best convenience, you can add your shipment information and payment details to save time on shopping at Turtle Store. Moreover, you can look through the products you’ve recently viewed so that you always remember what you liked at our store, a point system will be on the store soon too. 

The best and easiest way is to follow us on social media, where we post all the information beforehand! Moreover, you can get your notifications per email if you subscribe to our newsletter at the bottom of any page of Frog Legends

Most of the items we sell are exclusive; thus, you can barely find them available in offline stores. Shopping at turtle-store, you make not only great deals but also purchase unique cutting-edge products!

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